We at Mechtronic pride ourselves at providing a high quality Service department to our customers from high quality staff. Our aim is to give a 24 hour response of which we set ourselves performance indicators by which to measure the speed our service.
With the increasing use of technology in modern times we recognize that we have a requirement to provide full technical support and assistance starting from the build of the tanker to the customer receiving Mechtronic s system applications
Mechtronic provides an unrivalled commitment to our customers throughout the UK and Eire and the Service team will act responsibly and efficiently to carry out infield service and repair work , mechtronics Staff are highly motivated and have at their disposal the resources to work at a high standard.
We also pride ourselves in consulting our customers regulary to obtain feedback on our services and to use that feedback positively.
We also ensure that we have a fully stocked warehouse for after sales equipment to compliment the service support we deliver.
The Key to our success is being able to deliver a reliable and efficient customer support network which gives the customer total confidence in the service we provide.
In June 2008 Mechtronic as a BS EN ISO 9001:2000 Accredited company, was awarded the status of an approved verifier which complements the support network we maintain as it allows our service team to self verify Mechtronic Meter systems to enhance this approval we also applied and were approved for the M.I.D certification - directive 2004/22/EC Annex MI-005 this allowing Mechtronic to undertake conformity assessment on our Metering systems to other Member states of the European community
At Mechtronic we deliver an honest , accurate and timely calibration service to our customers , our quality assurance system is the guide to all that we do and our service engineers are well versed in its requirements , we are knowledgable , confident and competent in our duties,the service engineers are dedicated to excellence in all phases of professional practice.
We have at present 3 NWML certified Master meters sited around the country to provide a fast response to our Customer requirements.
